![]() New Ticket Alert: Alert sent out to Agents when a new ticket is created. These message templates can be edited in the Admin Panel > Emails > Templates. Configuration for this limit is in the Admin Panel > Settings > User.Īdmin Panel > Settings > Tickets > Alerts and Notices.Īlerts and Notices are messages which can be enabled to alert agents of the events in a Ticket’s lifecycle. Overlimit Notice: Ticket denied notice sent to User on Maximum Open Tickets violation. ![]() Participant: Broadcast messages received from message submitter to all other participants (collaborators or owner) on the ticket. Submitters can be any participant on a ticket including a collaborator or the owner of the ticket. Submitter: Confirmation notice sent when a new message is appended to an existing ticket. ![]() Options include only notifying the ticket owner, all participants or not sending an alert to either. Agents can override this when creating new tickets by selecting recipients in the drop down. New Ticket By Agent: Notice sent when an Agent creates a ticket on behalf of the User. New Ticket: Enable this to send an auto response to the User on new ticket creation. Admin Panel > Settings > Tickets > Autoresponder.Īuto-responses are messages which can be enabled to alert end-Users of the events in a Ticket’s lifecycle.
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